Key Performance Index (or KPI) for performance appraisal.
It is the season for appraisal and potentially affecting your bonus. I said potentially as there is anecdotal evidence that those two are inversely proportional to each other.
After a sad episode of trying to reach a resource and only to have all calls, text and chat messages go unanswered. That left me to wonder what would happen if there is a KPI on the speed of response to an email or WhatsApp. Decisions to be made need information. Scheduling tasks need availability information. After all, a business is not a business if it’s internal processes aren’t running smoothly like the gears in a clock. Sure hot desking or work from home doesn’t mean that you can duck a message from work.
Now the only issue here is measurement. How in the world are you going measure this?