When started in the IT industry, certain things were niggling me. Like what was the best practice for running an IT operations. In the pre Yahoo days, there simply none to be found.
With the advent of search engines, learning from others got easier. ITIL version 1 caught my eye, but with its numerous books, I thought best let it mature a little. Now in its third version, the various processes and its interactions are much clearer defined.
Today I kick started my ITIL journey by passing the Foundation exam.
Now there are some parts of ITIL like Service Operations that I have done day in day out for seems like eternity. Should I do that next?
After some thought on the bottom up approach, I won’t be seeing new things, just new ways of doing old things. Perhaps a top down approach may be better, starting with Service Strategy.