Alfred's New Ramblings

KPI

Key Performance Index (or KPI) for performance appraisal.

It is the season for appraisal and potentially affecting your bonus. I said potentially as there is anecdotal evidence that those two are inversely proportional to each other.

After a sad episode of trying to reach a resource and only to have all calls, text and chat messages go unanswered. That left me to wonder what would happen if there is a KPI on the speed of response to an email or WhatsApp. Decisions to be made need information. Scheduling tasks need availability information. After all, a business is not a business if it’s internal processes aren’t running smoothly like the gears in a clock. ┬áSure hot desking or work from home doesn’t mean that you can duck a message from work.

Now the only issue here is measurement. How in the world are you going measure this?




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